Directorate of National Consumer Rights Protection

DNCRP was established in 2009 as the field implementation arm of the Consumers' Rights Protection Act 2009 (Act No. XXX). It is a quasi-judicial department under the Ministry of Commerce (NOT Ministry of Public Administration, despite some older references), with headquarters in Dhaka and offices at every division and district. The National Consumer Rights Protection Council (chaired by the Commerce Minister) provides policy guidance; DNCRP executes at field level. Director General Farooq Ahmed (rank: Additional Secretary) is confirmed as the current head from the official DNCRP portal officer list; exact appointment date not verifiable from accessible public sources. The complainant-incentive mechanism (25% of realised fine) is a distinctive enforcement feature verified on the DNCRP portal. E-commerce enforcement precedent (17 firms fined, Shohoz writ) is verified from The Daily Star and TBS; the 12,000+ annual complaint figure is from a peer-reviewed IJRISS article (2025). head_since is set null because no primary-source date for Farooq Ahmed's appointment was found; should be updated when verified. staff_count and annual_budget_bdt are not publicly disclosed in any accessed source. Activity evidence hold: removed 3 exact generated refresh event(s) on read. Generated scores, positions, activity actions and verification stamps are unavailable. Retained events and unmatched action text require source review; original raw records are unchanged.